Abhishek Yadav

IT Manager & Hospitality Technology Leader

Expert in IT infrastructure, network security, and hospitality software systems, driving operational excellence across the GCC.

View My Work
Abhishek Yadav

About Me

My Journey

A seasoned IT professional with over five years of experience in managing IT infrastructure, network security, and hospitality software systems. Expert in driving operational excellence, implementing innovative solutions, and leading cross-functional teams to achieve strategic objectives. Seeking rewarding roles such as IT Manager, Regional Head, Group IT Head, CTO, or IT Department Head in the UAE, Saudi Arabia, Qatar, Oman, and Bahrain.

Certifications

  • ADCA (Advanced Diploma in Computer Applications)
  • CCC (Course on Computer Concepts)
  • Tally
  • PHP
  • MySQL
  • SQL
  • JavaScript

My Expertise

Network Security

90%

Expert in implementing robust security protocols and firewalls.

IT Infrastructure Management

85%

Skilled in managing Windows servers and virtualization.

Hospitality Software

80%

Proficient in Oracle NetSuite, Micros Opera, and other PMS/POS systems.

Technical Skills

Oracle NetSuite & Micros Opera
Microsoft Windows Server & Office 365
Cisco Networking
FortiGate Firewalls
Sophos Security
VMware Virtualization
Aruba Wi-Fi
WatchGuard Firewall
Microsoft Dynamics 365
Avaya IP Telephony

Skills Distribution

Resume

Professional Experience

  • Administered Micros Simphony POS and FMC inventory systems to ensure smooth restaurant and back-office operations.
  • Configured and supported BioStar biometric access control systems, SonicWall firewalls, CCTV networks, and secure Wi-Fi infrastructure.
  • Provided technical support for Windows and macOS environments including user accounts, software updates, and troubleshooting.
  • Managed Office 365 administration including user creation, license management, and Exchange/Outlook configuration.
  • Maintained network hardware such as switches, routers, and cabling to ensure stable LAN/WAN connectivity and uptime.
  • Performed regular backups of endpoints and servers, ensuring data integrity and quick recovery in case of failure.
  • Managed software licensing, performed system backups, and ensured patch compliance for key operational applications.
  • Offered 24/7 on-call support for IT issues, ensuring minimal downtime and quick resolution of critical incidents.
  • Oversaw IT asset inventory, capex/opex budgeting, and vendor coordination for procurement and support services.
  • Installed and maintained network printers, scanners, and configured MS Outlook and Microsoft 365 for office use.
  • Documented system changes, incidents, and resolutions to maintain operational transparency and improve future troubleshooting.

  • Led administration and troubleshooting of Wish net PMS, Touché POS, Web Prologic, QuickBooks, Micros 9700/3700, and Fidelio Material Control servers.
  • Designed and implemented IT infrastructure projects, including Wi-Fi access point installations and network security enhancements.
  • Coordinated daily backups for PMS, POS, and finance systems, safeguarding critical data.
  • Spearheaded network optimization and vendor negotiations, reducing downtime by 30%.

  • Led administration and troubleshooting of Wish net PMS, Touché POS, Web Prologic, QuickBooks, Micros 9700/3700, and Fidelio Material Control servers.
  • Designed and implemented IT infrastructure projects, including Wi-Fi access point installations and network security enhancements.
  • Coordinated daily backups for PMS, POS, and finance systems, safeguarding critical data.
  • Spearheaded network optimization and vendor negotiations, reducing downtime by 30%.

  • Deployed and configured Windows Server (2003, 2008), Exchange (2007/2010).
  • Managed DHCP, DNS, File, and Print servers, implementing domain group policies and fault-tolerant environments.
  • Managed Avaya IP Telephony, PayTrax, Vicas Passport Scanner, and Sun Systems, ensuring seamless operations.
  • Provided desktop support, resolving hardware/software issues and improving system performance.

Education

Completed a comprehensive program covering algorithms, data structures, and software development.

Acquired skills in hardware troubleshooting, network configuration, and system maintenance.

Advanced training in software applications and IT management.

Key Achievements

Reduced Downtime

Achieved 30% reduction in IT infrastructure downtime through proactive maintenance at Al Bada Resorts.

Seamless Transition

Led IT operations for Royal Rose Hotel, ensuring zero service disruptions during a high-stakes transition.

User Training

Trained 50+ users on Oracle NetSuite, enhancing operational efficiency at Binham Group.

Get in Touch

Contact Information

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